Company Info > Return Policies
Products That Come In Sealed Packages:
Because we cannot accept returns of products once they have been opened, before opening each product please check its packaging and label carefully to be sure you received the correct product. If the supplier's original packaging and seal is still intact, you may return the product to us within 14 days of receipt for an exchange, merchandise credit or refund (excluding shipping and handling charges).
Products That Do Not Come In Sealed Packages:
All custom-made products are non-refundable. Stock items may be returned within 14 days of receipt for an exchange, merchandise credit or refund (excluding shipping and handling charges) if they were not used and are in perfect condition.
Cancellation Policy on Custom Items
Prior to production Branding Irons Unlimited handles cancellation requests on a case by case basis.
Any order that is cancelled after artwork services have begun is subject to a cancellation fee based on the amount of work completed.
Please note: There are no refunds on custom products once production has started.
Damaged Boxes with Damaged Content
1. Do NOT ship the box or damaged contents back to us.
2. Hold on to the damaged box, inner packaging materials and damaged contents.
3. Promptly notify Branding Irons Unlimited and we will file a claim on your behalf.
Branding Irons Unlimited will resolve your issue as quickly as possible.
For further customer assistance, please call (818) 576-1101
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