After an Online Order is Placed
- You will receive a copy of the Sales Order via email.
- Your item will typically be shipped within 2-3 business days.
- Special Order items may take additional time.
- For more information check the Availability tab of the product.
Personalized Products & Interchangeable Characters
1. You will receive a copy of the Sales Order via e-mail for your review and records. This will give you the opportunity to make sure all details,specifications and quantities are correct. There will be no need for you to respond unless corrections are needed.
2. Production will begin the following business day (Saturdays, Sundays and US Holidays are excluded).
3. Your completed order will be shipped according to the production option of your choice (Standard, RUSH or Super RUSH).
*When Does Production Begin?
- If we receive your Order before 2:00 pm PST, the first day of production will be the following business day, as shown in the example calendar below
NOTE: Production days are only business days. Weekends and US holidays are excluded. We are closed from Christmas through New Year’s Day.
- Standard (non-rush) orders are usually completed in 10 business days.
- On the last production day, the custom product is transferred to our shipping department.
- If your Sales Order indicates that you chose UPS as your shipping method, in most cases your order will ship out the same day or the following business day.
- If your Sales Order indicates that you chose USPS as your shipping method, in most cases your order will ship out the following business day.
- Production speed depends on whether you had entered your order as a standard (non-rush) order, a Rush or a Super-Rush order. It is reflected on the copy of the Sales Order e-mailed to you.
- Although a production speed option is typically selected when placing an order, in most cases it can be changed to “expedited production” (for an additional fee). So, if you realize that you need your branding iron(s) sooner, please call us and speak with your account manager.
- The shipping carrier and shipping speed you selected when placing your order, reflected on your copy of the Sales Order, can also be changed. Please don’t hesitate to call us and ask about a faster shipping method and the additional cost will be quoted to you.