The Leader in Custom Branding Irons

Customer Service

start_here_buttons_01We Are Here To Assist You

If This Is Your First Visit To Our Site: We would like to share with you that, in addition to offering a wide variety of quality branding irons at competitive prices, we strive to provide you with the best service in the industry. Please feel free to contact us  with any questions and/or any requests, regardless of quantity, mark size, complexity or however unique or unusual your requirements may be. We do our best to respond within 48 business hours.

If you URGENTLY need any custom branding heads, whether you already have our branding equipment or in need of it, we offer two expedited production services: A Rush Order ships out within 3 business days and A Super Rush Order ships out in 1-2 business days. Please do not hesitate to call us at 818-576-1101 and ask any of our representatives for more details on these options.

To gain a clear understanding of our procedures, you may want to visit the following pages:
How To Place a Custom Order and What To Expect After Your Order Is Entered.

If you would like to brand a specific material that you have never branded before, and you are not sure if a branded mark would look good, you found the right company. It is because we offer a FREE  Test-Branding Service. Before sending us samples of your material(s), please call us at 818-576-1101 (Mon. – Fri. 8:00 AM – 5:00 PM, PST)  and we will connect you with one of our representatives who will be glad to discuss your specific marking needs and make recommendations accordingly.

If you currently have an order(s) with us, and  need to add anything, update your contact information, or change the shipping method you had selected (reflected on the copy of the Sales Order e-mailed to you), call us at 818-576-1101 as soon as possible, preferably during business hours  (Mon. – Fri. 8:00 AM – 5:00 PM, PST) and speak with the representative who entered your order(s). If your representative happens to be unavailable when you call, please speak with another representative, and they will make sure your requested changes will be taken care of right away.

To request status on your current order(s) please e-mail us at:

After receiving your order, if you need technical support, please feel free to give us a call at 1-818-576-1101 Monday – Friday, during our business hours: 8:00 AM to 5:00 PM, PST

For marking tools other than branding irons, please visit our parent company Infinity Stamps, Inc. where you will be able to request a quote for custom metal stamps, find stock stamp sets and marking devices,  presses, metal tags and other products related to identifying and promoting your parts, products and creations. Please feel free to call Infinity Stamps at 818-576-1188 (Mon. – Fri. 8:00 AM – 5:00 PM, PST) and speak with any of our representatives.

We look forward to assisting you with ALL Your Marking Needs.